Returns + Refunds 

In the event that you change your mind about a purchase we’re happy to offer a refund within 14 days, as long as the packaging and product is in its original condition.

Products must be returned to The Gift of Wildlife store within these 14 days.

Please note we do not offer free return on sale items, items classified as bulky goods or trade orders.

Please email within 14 days of receiving your order should you wish to return.

Upon safe receipt of your returned unopened item, we will inspect the item before advising you by email that a refund has been processed. We will refund your item at the purchase price – excluding shipping.


Our address for returning items

The Gift of Wildlife

17 Bridge Street

Richmond, TAS, 7025


Order cancellation

Should you wish to cancel an order, which has not yet been dispatched, please contact us by email at If your order has been dispatched, you will need to return the order to us. 

Faulty or Incorrect Item

Please contact us if you have received a faulty or incorrect item as soon as possible, and we can arrange a refund or replacement of the item. We will then be in touch with advice on how you should proceed with the return.